Core Management Skills and Competencies – Building Relationships

Building Relationships competency : being skilled at detecting and interpreting subtle clues, often nonverbal, about others’ feelings and concerns. People with this competency display empathy and sensitivity to the needs and concerns of others and support others when they are facing difficult tasks. When you have this competency, you enjoy dealing with people and working with people of diverse styles and backgrounds. All of the behaviors are critical at all levels in the organization; getting along with people is a critical skill for everyone.

Illustrative Behavior 1: Seeks out people and actively shares information instead of waiting for others to connect with him or her.

Illustrative Behavior 2: Promptly returns all forms of communication to others including e-mail, voicemail, and more traditional forms.

Illustrative Behavior 3: Displays empathy when a person is dealing with a difficult problem or situation.

Illustrative Behavior 4: Understands and adapts to the different working styles, personalities, and cultural backgrounds of the people he or she works with.

Illustrative Behavior 5: Offers to provide advice and support when a person is facing a difficult problem or issue.

Illustrative Behavior 6: Listens actively to detect both verbal and nonverbal cues in conversation.