Core Management Skills and Competencies – Resilience and Stress Tolerance

A Person demonstrates resilience and stress tolerance by continuing to perform effectively when faced with time pressures, adversity, disappointment, or opposition. A Person with this competency remains focused, composed, and optimistic in difficult situations and bounces back from failures or disappointments.

Illustrative Behavior 1: Projects credibility and poise under difficult or adverse conditions.

Illustrative Behavior 2: Maintains progress (while maintaining quality) when handling multiple tasks and projects, even under stressful situations or when faced with competing deadlines.

Illustrative Behavior 3: Is patient, tenacious, and resourceful when seeking information to satisfy a request or complete a project.

Illustrative Behavior 4: Sees issues and problems through to completion.

Illustrative Behavior 5: Handles contacts with internal and external customers with a high degree of professionalism (e.g., maintains a calm disposition even when others are upset, without conveying impatience or annoyance).

Illustrative Behavior 6: Treats all people with respect and equity, even when under pressure.

Illustrative Behavior 7: Finds ways to overcome or eliminate barriers that are hindering achievement of his or her goals.

Illustrative Behavior 8: Views failures and mistakes as an opportunity to learn.

Illustrative Behavior 9: Quickly responds to unforeseen changes in the business.

Illustrative Behavior 10: Keeps team members calm and focused in uncertain or complicated situations.